Tag: gamifaction

Are you in the game? – Day 2 of the SOCAP Symposium

Are you in the game? – Day 2 of the SOCAP Symposium

Day 2 of the SOCAP Symposium did not disappoint.  Today was filled with great sessions that gave me tons of terrific notes to bring back to the team.  The day opened with a great speaker, Gabe Zichermann (my personal favorite of the Symposium) who spoke about gamification – what an amazing concept for contact centers. …Continue Reading