Tag: Front-line Associcates

Interacting With Angry Customers – Practical Tips For Any Associate

Interacting With Angry Customers – Practical Tips For Any Associate

No one likes to deal with angry people. It’s not fun in your personal life and it is certainly unpleasant when you are a frontline associate dealing with an angry customer. While most customers may know that you are not personally at fault as an associate, you do represent the company and often bear the …Continue Reading

I Need a Doctor’s Appointment

I Need a Doctor’s Appointment

The other day while getting a haircut, I overheard another customer, Mary, tell her stylist, Ann, that she was looking for a dermatologist. Ann said her doctor was great and provided Mary with the telephone number. I could see Ann immediately use her cell phone to contact the doctor’s office and talk with them for …Continue Reading

Front-line Associates = First Impressions

Filed in Blog, Customer Service, Hospitality by on January 11, 2012 0 Comments
Front-line Associates = First Impressions

How many times have you heard the saying, “you only have one opportunity to make a great first impression?” Many front-line associates are so good at what they do that they are, in effect, Doctors of First Impressions. These are company personnel who make customers feel welcomed, important and appreciated. These associates make a great …Continue Reading