Tag: front-line associates

10 Tips for Turning the Return Counter into a ‘Welcomer‘ Counter

Filed in Blog, Customer Service, Personalizing Service by on December 27, 2011 0 Comments
10 Tips for Turning the Return Counter into a ‘Welcomer‘ Counter

After the holidays, consumers will return or exchange billions of dollars of merchandise. No one enjoys the return process; they may feel guilty about bringing back a gift a loved one carefully selected, dread the long lines and/or be anxious about grumpy customers and clerks. Smart retailers will realize that the Return Counter is an …Continue Reading