Tag: first impressions
Welcome Customers As Guests in Your Home
Welcoming a customer is first and foremost. When a customer communicates with your contact center, visits your website, or walks into a store, it’s as if that person were coming into your home. The contact center, website and physical store are, in fact, the home of the company. Welcoming a customer on the phone or …Continue Reading
What are some things you should always say to your customers?
You never get a second chance to make a first or last impression with your customers. Find out what a Welcomer always says to make each interaction with the consumer memorable and engaging. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service …Continue Reading
Importance of making a good first impression
When a customer calls your company, how should it sound? To hear a short excerpt from The Welcomer Edge: Unlocking the Secrets to Repeat Business, please click this link or simply click on the image below. To hear more, visit Audible.com.
