Tag: first impressions
Welcome Customers As Guests in Your Home

Welcoming a customer is first and foremost. When a customer communicates with your contact center, visits your website, or walks into a store, it’s as if that person were coming into your home. The contact center, website and physical store are, in fact, the home of the company. Welcoming a customer on the phone or …Continue Reading
What are some things you should always say to your customers?

You never get a second chance to make a first or last impression with your customers. Find out what a Welcomer always says to make each interaction with the consumer memorable and engaging. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service …Continue Reading