Tag: engagement

5 Ways To Build Loyalty Via Your E-Commerce Site

Filed in Blog, Personalizing Service by on July 25, 2012 0 Comments
5 Ways To Build Loyalty Via Your E-Commerce Site

Most businesses understand the importance of creating and nurturing customer relationships to build loyalty. Many companies do an effective job of establishing rapport and making customers feel welcomed during face-to-face and telephone interactions. But, when it comes to e-commerce and online shopping, the vast majority of companies just go through the motions of completing the …Continue Reading

Who Hired These Folks?

Filed in Blog, Customer Service, Hospitality by on December 19, 2011 0 Comments
Who Hired These Folks?

About a year ago, I took my family to one the most prestigious museums in New York City. As suggested via the museum website, I ordered tickets online to speed up the entry process. However, almost everyone these days orders their tickets in advance, so therefore the majority of all of the museum visitors are …Continue Reading

Do you have your own “Cheers”?

Do you have your own “Cheers”?

I’m a fan of some of the old sitcoms, and one of my favorites is Cheers, one of NBC’s longest-running series, airing from 1982 to 1993. At the beginning of every program are the lyrics from the show’s theme song, “Sometimes you want to go where everybody knows your name, and they’re always glad you …Continue Reading

7 Customer Service Trends to Watch and Leverage in 2012

Filed in Blog, Customer Service, Hospitality, Social Media by on November 7, 2011 4 Comments
7 Customer Service Trends to Watch and Leverage in 2012

Providing exceptional customer service has long been seen as a competitive advantage. Social media, mobile technologies and altering demographics present businesses of every size with tremendous opportunities. All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs. When a customer feels that his/her …Continue Reading