Tag: emotional connection
Why Creating Change Requires an Emotional Connection
We are excited to share this guest post with you today by Bill Hogg. This is the second in a series of articles that discuss the 3P Change Equation (Purpose, Passion, Process) approach to change in any organization – the foundation of my Fired Up & Focused keynote and workshops. If you can’t wait to …Continue Reading
The Retail Customer Connection
The new “buzz” is all about the emotional connection in customer service. I say, yes! Companies should be focused on creating and building relationships. By forming a human bond, your organization will not only have a volume of happy customers, but customers who need, want you, and will return. Service delivery can easily be replicated. …Continue Reading
