Tag: emotional connection

Why Creating Change Requires an Emotional Connection

Why Creating Change Requires an Emotional Connection

We are excited to share this guest post with you today by Bill Hogg. This is the second in a series of articles that discuss the 3P Change Equation (Purpose, Passion, Process) approach to change in any organization – the foundation of my Fired Up & Focused keynote and workshops. If you can’t wait to …Continue Reading

The Retail Customer Connection

The Retail Customer Connection

The new “buzz” is all about the emotional connection in customer service.  I say, yes! Companies should be focused on creating and building relationships.  By forming a human bond, your organization will not only have a volume of happy customers, but customers who need, want you, and will return. Service delivery can easily be replicated. …Continue Reading