Tag: email monitoring

Case Study: Email Quality Monitoring-You Don’t Know What You Don’t Know

Filed in Blog, Call Centers, Customer Service by on March 5, 2013 1 Comment
Case Study: Email Quality Monitoring-You Don’t Know What You Don’t Know

A client of ours has been conducting quarterly studies with us to keep a pulse on their consumer satisfaction scores throughout the year.  Their scores were high and comparable to other companies in our benchmarking database.  However, our client wanted to move the needle from good to great. The Challenge:  You don’t know what you …Continue Reading