Tag: differentiator

Customer Service: The New Frontier

Filed in Blog, Customer Service by on February 29, 2012 0 Comments
Customer Service: The New Frontier

As someone who understands the importance and champions the cause of customer service excellence, I am truly amazed that this valuable function is frequently buried deeply within an organization. The department that deals with the company’s most important asset, the customer, rarely has a “seat at the table” or a sufficient voice within the ranks …Continue Reading