Tag: data

‘What’re You Gonna Do With All That Data?’ – Effectively Using Data To Improve Customer Experience

Filed in Blog by on March 24, 2014 0 Comments
‘What’re You Gonna Do With All That Data?’ – Effectively Using Data To Improve Customer Experience

Today I am excited to share with you a guest post by Adele Halsall. Data is your company’s best friend. The information you gather regarding the demographics, locations and spending habits of your customers will no doubt already be playing a huge role in your ecommerce strategy. And one only has to Google the term …Continue Reading

Data, data, & data – oh my! Day 1 of the SOCAP 2013 Symposium

Filed in Blog, Call Centers, Customer Service, Hospitality by on April 30, 2013 0 Comments
Data, data, & data – oh my!  Day 1 of the SOCAP 2013 Symposium

I have been lucky enough to attend the SOCAP 2013 Symposium in New Orleans.  The theme for the Symposium is big data and to me, it’s like Christmas in April!  As a big fan of data, I have been loving every moment of the presentations and panels. For those who aren’t able to attend, here …Continue Reading