Tag: cx expert

Ask a CX Expert: All Businesses Need Repeat Business [Video]

Ask a CX Expert: All Businesses Need Repeat Business [Video]

This week our #CXExpert illuminates the fact that ALL businesses can benefit from generating repeat business. There is not one industry out there that won’t benefit from putting forth efforts to have returning customers.

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

Ask a CX Expert: Surprise the Customer in Good Ways [Video]

This week our #CXExpert discusses one of the final steps from his book The Endangered Customer: 8 Steps to Guarantee Repeat Business, which is surprising the customer in good ways. Don’t you love it when you’re pleasantly surprised by a company or brand? #customerservice #cx 

Ask a CX Expert: Subscription Services [Video]

Ask a CX Expert: Subscription Services [Video]

Check out what our CX Expert has to say about customer service on subscription-based services. For more information, read his blog post this week that goes into even more detail at http://tcfcr.com/6-tips-to-retain-subscription-services-cu…/