Tag: Customers

Using Big Data and Analytics to Make Better Decisions

Filed in Blog, Customer Service by on June 9, 2014 0 Comments
Using Big Data and Analytics to Make Better Decisions

Today I am delighted to share a guest post by Bob Thompson, author of Hooked on Customers. What makes big data most interesting to me is the new types of information such as website clickstream data, social media posts, video surveillance feeds, and even sensor data from consumer products. These new forms of data definitely …Continue Reading

Interacting With Angry Customers – Practical Tips For Any Associate

Interacting With Angry Customers – Practical Tips For Any Associate

No one likes to deal with angry people. It’s not fun in your personal life and it is certainly unpleasant when you are a frontline associate dealing with an angry customer. While most customers may know that you are not personally at fault as an associate, you do represent the company and often bear the …Continue Reading

3 Ideas to Generate Testimonials

Filed in Blog, Hospitality, Social Media by on June 20, 2012 0 Comments
3 Ideas to Generate Testimonials

Consumers are now the voice of a brand. They can raise or lower any company’s profile or reputation in a matter of minutes by posting a clever YouTube video or social media review. Studies show that 78% of customers trust peer recommendations while only 14% trust advertisements. If you own a retail store, small hotel …Continue Reading

Are You Too Busy for Customers?

Filed in Blog, Customer Service, Guest Blog by on May 7, 2012 0 Comments
Are You Too Busy for Customers?

Today I would like to share with you a guest blog post from Joe Rawlinson Here in Texas we have to get our cars inspected every year to make sure they are still safe to drive. One year I needed to get my wife’s car inspected so I returned to an auto shop that had …Continue Reading