Tag: Customer
Gone but Not Forgotten: 5 Steps for Regaining Customer Trust and Customer Revenue
Today I am excited to share with you a guest post from Jeanne Bliss Every business has customers who have departed. There are a variety of reasons that prompt departure. And how you react to the departure will either validate that they left for a good reason, or begin the process of bringing back that …Continue Reading
Don’t Issue Loyalty Cards Without Loyalty
I am an advocate of generating repeat business by building relationships with people, not with a piece of plastic. Too many companies create loyalty programs for their customers which don’t create a true bond. Reward points can be the icing on the cake to demonstrate customer appreciation, but companies should not depend on these programs …Continue Reading
