Tag: Customer

Gone but Not Forgotten: 5 Steps for Regaining Customer Trust and Customer Revenue

Filed in Blog, Customer Service, Guest Blog by on May 21, 2012 0 Comments
Gone but Not Forgotten: 5 Steps for Regaining Customer Trust and Customer Revenue

Today I am excited to share with you a guest post from Jeanne Bliss Every business has customers who have departed. There are a variety of reasons that prompt departure. And how you react to the departure will either validate that they left for a good reason, or begin the process of bringing back that …Continue Reading

Don’t Issue Loyalty Cards Without Loyalty

Don’t Issue Loyalty Cards Without Loyalty

I am an advocate of generating repeat business by building relationships with people, not with a piece of plastic. Too many companies create loyalty programs for their customers which don’t create a true bond. Reward points can be the icing on the cake to demonstrate customer appreciation, but companies should not depend on these programs …Continue Reading