Tag: Customer Service Week

Reward Frontline Representatives

Filed in Blog, Customer Service, Hospitality by on October 8, 2013 0 Comments
Reward Frontline Representatives

As you may already know, this is Customer Service Week.  I am recommending action items to meet each of the five highlighted objectives.  Let’s look at Number 2:  Reward Frontline Associates. By its design, one of the original purposes in creating Customer Service Week was to recognize and reward those associates who deliver customer service …Continue Reading

Boost Morale, Motivation and Teamwork

Filed in Blog, Customer Service, Hospitality by on October 7, 2013 0 Comments
Boost Morale, Motivation and Teamwork

Customer Service Week is celebrated during the first full week of October.  It’s an international event; the primary purpose being to stress the importance of customer service and to recognize those associates in the field who support customers every day of the year.  The five main goals highlighted in this special week are: Boost morale, …Continue Reading

How Much Is A Good Customer Service Representative Worth?

Filed in Blog, Customer Service, Hospitality by on September 26, 2012 0 Comments
How Much Is A Good Customer Service Representative Worth?

October 1st through the 5th is National Customer Service Week. It was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992 John Kressaty, ICSA Past President says, “There are two main purposes of National Customer Service Week. It lets you recognize the job …Continue Reading