Tag: Customer Service Week

What’s the Best Way for Customer Service Representatives to Respond to “Thank You?”

What’s the Best Way for Customer Service Representatives to Respond to “Thank You?”

It’s Customer Service Week; a time to celebrate and thank representatives for their service and commitment to a challenging position in any company.  The reps have a difficult job because they are frequently speaking with customers who are frustrated, concerned, angry, impatient or any combination thereof.  The Customer Service Department, what The Center For Client …Continue Reading

Five Ways to Poise Customer Service for the Future

Five Ways to Poise Customer Service for the Future

It’s Monday and the first day of Customer Service Week. Let’s begin by setting goals for a long-term strategy to make sure that customer service is one of your company’s competitive differentiators. I think it’s a fair estimate that a typical customer service representative handles more than 10,000 calls a year. That’s 10,000 interactions, 10,000 …Continue Reading

Remind Customers of Your Commitment to Customer Satisfaction

Remind Customers of Your Commitment to Customer Satisfaction

We’re celebrating Customer Service Week.  One important objective is to demonstrate your organization’s commitment to customer satisfaction. The following recommendations will assist in this effort. Follow-up Let’s begin at the beginning with the basics: follow-up.  How many times does a customer wait for a call back, that package to be delivered, or the technician to …Continue Reading

Thank Other Departments for Their Support

Filed in Blog, Customer Service, Hospitality by on October 10, 2013 0 Comments
Thank Other Departments for Their Support

We’re celebrating Customer Service Week.  A highlighted critical objective is to thank other departments for their support. The following recommendations will assist in this effort. Keep Records Think about the company receptionist who transfers miss-directed calls from a disgruntled customer to the right department, the person in logistics who always has the answers to the …Continue Reading

Raise Companywide Awareness of the Importance of Customer Service

Raise Companywide Awareness of the Importance of Customer Service

Customer Service Week this year is emphasizing five objectives; the third one is key:  Raise Company Awareness to the importance of Customer Service.  Following are my suggestions to reach this goal. Invite Customer Service Managers/Supervisor To At Least One Board Meeting Out-of-Sight, Out-of-Mind! Senior company executives need to see and hear from those frontline associates …Continue Reading