Tag: customer service tips

8 Simple Suggestions to Make Emails More Customer Service Friendly

8 Simple Suggestions to Make Emails More Customer Service Friendly

Many customer service managers think an email doesn’t have the potential to create or build positive relationships. Our research has proven otherwise.  Implement the following suggestions and customers will feel more welcomed, important and appreciated. The email can go a long way to help create an exceptional customer experience. Always start the email with the …Continue Reading

Reward Frontline Representatives

Filed in Blog, Customer Service, Hospitality by on October 8, 2013 0 Comments
Reward Frontline Representatives

As you may already know, this is Customer Service Week.  I am recommending action items to meet each of the five highlighted objectives.  Let’s look at Number 2:  Reward Frontline Associates. By its design, one of the original purposes in creating Customer Service Week was to recognize and reward those associates who deliver customer service …Continue Reading

13 Tips To Becoming A Welcomer

13 Tips To Becoming A Welcomer

    To get you started in 2013, here are 13 tips to becoming a Welcomer! Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey. At the very least, you should train associates that one-word answers are not acceptable. More important than …Continue Reading