Tag: customer service strategy

Consumer’s Questions Have Become More Complicated – How Will You Prepare Your Representatives?

Consumer’s Questions Have Become More Complicated – How Will You Prepare Your Representatives?

Over the last week, I needed to call Verizon and Intuit for help. Why? Because I knew my issues were complicated and unique to my personal situation, so searching the web for community blogs or self-service options would be a waste of my time. For Verizon, we recently installed FIOS in our home for phone, …Continue Reading