Tag: Customer Service Skills

Customer Service Skills Coaching Activity or Coaching Results?

Customer Service Skills Coaching Activity or Coaching Results?

Today I’d like to share with you a guest blog post from Melissa Kovacevic, President and Founder of CommPlan Consulting. Melissa consults with Contact Center and Customer Service management on ways to improve People, Process and Technology and specializes in Coaching with Coaches A Quality Assurance Manager I once worked with had a great explanation …Continue Reading