Tag: customer satisfaction

The Shortest Way to Customer Success is Often Overlooked

The Shortest Way to Customer Success is Often Overlooked

Today we are excited to share a guest post with you by Sofia Sapojnikova of HappyOrNot. The best time to get customers full attention is at a point of service. Whether online or in the store, the task of a seller is to ensure that the buyer is having the ultimate customer experience purchasing your …Continue Reading

Give Your Customers Hope

Give Your Customers Hope

It’s midnight, the first day of January, and the world is celebrating!  It’s a New Year!! Technically and physically nothing is different about the initial moments of 2014 compared to the last minutes of the year before. We are still the same person. What’s changed is that we have hope. We have aspirations of good …Continue Reading

Remind Customers of Your Commitment to Customer Satisfaction

Remind Customers of Your Commitment to Customer Satisfaction

We’re celebrating Customer Service Week.  One important objective is to demonstrate your organization’s commitment to customer satisfaction. The following recommendations will assist in this effort. Follow-up Let’s begin at the beginning with the basics: follow-up.  How many times does a customer wait for a call back, that package to be delivered, or the technician to …Continue Reading

Case Study: Email Quality Monitoring-You Don’t Know What You Don’t Know

Filed in Blog, Call Centers, Customer Service by on March 5, 2013 1 Comment
Case Study: Email Quality Monitoring-You Don’t Know What You Don’t Know

A client of ours has been conducting quarterly studies with us to keep a pulse on their consumer satisfaction scores throughout the year.  Their scores were high and comparable to other companies in our benchmarking database.  However, our client wanted to move the needle from good to great. The Challenge:  You don’t know what you …Continue Reading