Tag: customer satisfaction survey

Surveys: The Truth or Not The Truth

Surveys: The Truth or Not The Truth

Everyone receives a request to complete surveys almost daily. Some contain only one question. Others have questions within questions. Frequently, customers don’t participate in a survey because they hear their grandmother telling them “if you don’t have anything nice to say, don’t say anything at all.”  Others just don’t want to be bothered. And some …Continue Reading

When are surveys a total waste of time?

Filed in Blog, Customer Service by on January 28, 2014 0 Comments
When are surveys a total waste of time?

Last Tuesday, when the big snowstorm hit the northeast, I had to travel to a conference in Philadelphia.  Coming from New York City, I would usually drive but because of the weather opted for the train so I could relax and enjoy the ride in addition to answering emails along the way.  I must have …Continue Reading