Tag: Customer Risk

What is Your ‘Customer at Risk’ Ratio?

Filed in Blog, Customer Service, Hospitality by on June 27, 2012 0 Comments
What is Your ‘Customer at Risk’ Ratio?

Every company has a “customer at risk” score or ratio. Your “at risk” score is the percentage of customers who only frequent your store, restaurant, hotel, etc., out of convenience, not because they are loyal. Having a large number of customers who are not loyal is risky business. One of best ways to determine your …Continue Reading