Tag: customer experience managers

Five Things You Must Know About The Future Of Customer Experience Management

Filed in Blog, Business-to-Business, Call Centers, Customer Experience, Customer Service, E-commerce, Guest Blog, Personalizing Service, Repeat Business by on July 5, 2017 • 1 Comment
Five Things You Must Know About The Future Of Customer Experience Management

Today we are excited to share with you a guest post from Peter Lavers. In my 35-year career of both client-side and consultancy experience I have learned a lot about customer experience and loyalty management. The most important thing I’ve learned is to KEEP LEARNING! I have long argued that the customer experience should be …Continue Reading