Tag: customer connection

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

Deep CX Thoughts: Episode One (Creating Customer Connections) [Video]

In our first episode of Deep CX Thoughts, we share some insight on how to teach associates to always strive for improving relationships with customers. Check it out and let us know any #DeepCXThoughts you’d like to see featured!

The 8 Goals Of All Customer Interactions

The 8 Goals Of All Customer Interactions

When consumers interact with a company representative, they have certain expectations.  They expect the associate to… Answer their question or respond to their concern Be knowledgeable, respectful and professional Extend appreciation to them for being a customer In most cases, companies do a good job of meeting these basic goals. However, while meeting the above …Continue Reading