Tag: customer care

Use Your Quality Monitoring for Good

Filed in Blog, Call Centers, Customer Service by on March 26, 2013 0 Comments
Use Your Quality Monitoring for Good

Every call center manager wants his or her employees to do a good job and function at a high level. A determining factor in this is an employee’s level of motivation. As call center leaders, you want your agents to be highly motivated. How can this be achieved? Money can certainly work as a motivator, …Continue Reading

Highlights From The Customer Care For The Connected Consumer Conference

Filed in Blog, Customer Service by on February 20, 2013 0 Comments
Highlights From The Customer Care For The Connected Consumer Conference

Last week, I was extremely fortunate to have attended Chad McDaniel’s Execs In The Know Conference in Bonita Springs, Florida. The weather was excellent and the content was amazing. We started with a visit to Sony’s Customer Experience Center. The Sony associates we met at each step of the tour were enthusiastic, knowledgeable and extremely …Continue Reading