Tag: cusotmer service trends

Customer Experience Trends for 2016

Customer Experience Trends for 2016

The most successful weapon to fight customer attrition is creating a personalized customer experience that is unique to your business and the individual customer. According to Accenture, the “Switching Economy” is up 29 percent since 2010 as companies struggle to keep up with the non-stop customer. Does the loyal customer still exist?  The answer is …Continue Reading