Tag: contact centers

Call Center Representatives Projected to Increase 38 Percent

Filed in Blog, Customer Service by on May 20, 2014 0 Comments
Call Center Representatives Projected to Increase 38 Percent

According to the Bureau of Labor Statistics, the percent of telephone customer service representatives will increase to 38 percent from now until 2022, while the number of people employed in the overall field of customer service is to rise by 13 percent. This growth, according to the Department of Labor, will be driven by an …Continue Reading

Listen up! 7 Tips to Improve the Call Center Interaction

Listen up! 7 Tips to Improve the Call Center Interaction

I was taught years ago the most important component in selling was listening.  Hear what your prospect has to say and respond instead of providing a laundry list of services that may not be needed.  The same concept applies to the call center:  listening is a critical skill. No one contacts a call center just …Continue Reading

Welcomers Make The Best Managers

Welcomers Make The Best Managers

A Welcomer isn’t just good at building relationships with your consumers, they also make incredible leaders and managers.  Having a Welcomer in a management role in your business will encourage team members to act and think like Welcomers.  Since a Welcomer naturally wants to help others, they are natural leaders who make an effort to …Continue Reading

Data, data, & data – oh my! Day 1 of the SOCAP 2013 Symposium

Filed in Blog, Call Centers, Customer Service, Hospitality by on April 30, 2013 0 Comments
Data, data, & data – oh my!  Day 1 of the SOCAP 2013 Symposium

I have been lucky enough to attend the SOCAP 2013 Symposium in New Orleans.  The theme for the Symposium is big data and to me, it’s like Christmas in April!  As a big fan of data, I have been loving every moment of the presentations and panels. For those who aren’t able to attend, here …Continue Reading

Contact Center of the Future

Filed in Blog, Call Centers, Customer Service, Guest Blog by on April 11, 2013 0 Comments
Contact Center of the Future

So you may have heard that Marketing is the new customer service. Or perhaps you’ve been reading a lot about the fact that you need to fish where the fish are. Whatever the spin, the contact center of the future needs to be thinking about the consumer of the future. Creating solutions and developing services …Continue Reading