Tag: contact center

The Keys to Succeed: Eight Tips to Improve Contact Center Morale

Filed in Blog, Call Centers, Small and Medium Businesses by on September 8, 2017 0 Comments
The Keys to Succeed: Eight Tips to Improve Contact Center Morale

Being on the phone all day and constantly dealing with customers can get tiring after a while and certainly wears on the average person which is why it is more important than ever to invest in improving contact center morale. However, it is important to recognize the importance of a contact center representative’s job, and …Continue Reading

Call Centers: The Newest Competitive Weapon

Call Centers: The Newest Competitive Weapon

You are at a cocktail party and someone asks, “What do you do?”  Your answer, “ I work in a call center.” The conversation either ends abruptly or turns to complaints about how difficult it is to contact a call center or get anything resolved. The average consumer hates call centers. However, when a customer …Continue Reading

Delivering Service with An Artificial Intelligence Touch

Delivering Service with An Artificial Intelligence Touch

In 2004, futurist Erwin Van Lun, CEO and founder of Chatbot.org, predicted that all Fortune 1000 Business-2-Consumer companies would employ speaking artificial characters in 2015, in order to automate their conversations with consumers in an interactive spoken dialogue. Across its top 10 strategic technology trends for 2015, Gartner identified the advent of intelligence everywhere as …Continue Reading

Are contact center representatives loyal to their brand?

Filed in Blog, Customer Service by on October 15, 2013 0 Comments
Are contact center representatives loyal to their brand?

According to the 3rd Annual Contact Center Communication and Connection Study, conducted by The Center For Client Retention, the answer is yes. Agents are connected to the brand they represent and enjoy speaking to customers about the company’s products and innovations.  However, there is a BUT; the representatives feel left out of any decision-making process …Continue Reading

How to Build a Contact Center in One Hour

Filed in Blog, Customer Service by on September 4, 2013 0 Comments
How to Build a Contact Center in One Hour

The August 28, 2013 issue of the New York Times, featured an article about a firm in China that constructed  a 30-story hotel in two days. Yes, two days. The company, The Broad Group, has plans to erect the world tallest building, 202 floors, in just four months. They primarily accomplish this feat by using …Continue Reading