Tag: contact center training

7 Tips For Improving Call Center Training

7 Tips For Improving Call Center Training

“There’s always room for improvement,” is how the saying goes.  If you think this is true of your call center training, then these 7 tips will be helpful to you: 1. Have the right people training your employees: Your trainers should be experts in the subject matter.  Ideally, they should have been an agent themselves.  …Continue Reading