Tag: Consumers

My Reservations About Making Reservations

My Reservations About Making Reservations

I’m amazed that the hospitality industry still uses a central reservation system to secure reservations. In theory, it may save the company time by having all properties served by a single, central call center, but I think that they are missing some important opportunities in the process. These days, with so many of us booking …Continue Reading

The Power Of A Simple Thank You

The Power Of A Simple Thank You

“Thank you” – two simple words that can mean something genuine or nothing at all depending on the way they are delivered. I am surprised by how often I hear frontline associates speak these two words, devoid of meaning and emotion. However, when these same two words are spoken or even written by a service …Continue Reading