Tag: consumer expectations

The Non-Effortless Experience

Filed in Blog, Customer Service by on July 1, 2014 0 Comments
The Non-Effortless Experience

I’m going to take a short vacation and want the Wall Street Journal delivered to my get-away.  I used their website to change the address.  I have suspended and changed delivery in the past so I know the drill.  I always received an email confirming the new instructions; this time, there was no response from …Continue Reading

How to Build a Contact Center in One Hour

Filed in Blog, Customer Service by on September 4, 2013 0 Comments
How to Build a Contact Center in One Hour

The August 28, 2013 issue of the New York Times, featured an article about a firm in China that constructed  a 30-story hotel in two days. Yes, two days. The company, The Broad Group, has plans to erect the world tallest building, 202 floors, in just four months. They primarily accomplish this feat by using …Continue Reading