Tag: Connection

Do Contact Center Representatives Feel Connected to the Brand?

Filed in Blog, Customer Service by on May 2, 2012 0 Comments
Do Contact Center Representatives Feel Connected to the Brand?

  Research has shown that the more connected a representative is to the brand they represent, the greater the probability that they will be able to effectively communicate with current and potential customers about the product’s benefits and features. Many companies recommend that their associates use the products the company sells as one of the …Continue Reading