Tag: conference

Are you in the game? – Day 2 of the SOCAP Symposium

Are you in the game? – Day 2 of the SOCAP Symposium

Day 2 of the SOCAP Symposium did not disappoint.  Today was filled with great sessions that gave me tons of terrific notes to bring back to the team.  The day opened with a great speaker, Gabe Zichermann (my personal favorite of the Symposium) who spoke about gamification – what an amazing concept for contact centers. …Continue Reading

Data, data, & data – oh my! Day 1 of the SOCAP 2013 Symposium

Filed in Blog, Call Centers, Customer Service, Hospitality by on April 30, 2013 0 Comments
Data, data, & data – oh my!  Day 1 of the SOCAP 2013 Symposium

I have been lucky enough to attend the SOCAP 2013 Symposium in New Orleans.  The theme for the Symposium is big data and to me, it’s like Christmas in April!  As a big fan of data, I have been loving every moment of the presentations and panels. For those who aren’t able to attend, here …Continue Reading

Highlights From The Customer Care For The Connected Consumer Conference

Filed in Blog, Customer Service by on February 20, 2013 0 Comments
Highlights From The Customer Care For The Connected Consumer Conference

Last week, I was extremely fortunate to have attended Chad McDaniel’s Execs In The Know Conference in Bonita Springs, Florida. The weather was excellent and the content was amazing. We started with a visit to Sony’s Customer Experience Center. The Sony associates we met at each step of the tour were enthusiastic, knowledgeable and extremely …Continue Reading