Tag: complaints

How to Turn Complaints into Opportunities

Filed in Blog by on April 1, 2014 0 Comments
How to Turn Complaints into Opportunities

In days, gone-by, your refrigerator was an old friend for at least twenty years, furniture withstood decades becoming valuable antiques and people talked on a phone and didn’t use it to play games and it was indestructible.  Yes, technology is advancing at such a rapid pace that products do become obsolete.  But, that is no …Continue Reading

Ten Top Service Complaints

Filed in Blog, Customer Service by on February 13, 2013 2 Comments
Ten Top Service Complaints

I’m always asking people I meet what their biggest pet peeves are. It’s an excellent icebreaker. This is what I uncovered:   1. People who cut into line and the company does nothing to prevent it 2. You find out that the person next to you on the plane paid $200 less than you for …Continue Reading