Tag: competitive differentiator

Benchmarking: Food & Beverage Call Centers Rate Highest In…

Benchmarking: Food & Beverage Call Centers Rate Highest In…

Based on extensive benchmarking data that we have gathered at The Center For Client Retention, Food & Beverage call centers rate higher than other industries in demonstrating appreciation to their consumers.  Other industries included in this comparative data are healthcare, beauty-care, pharmaceutical, consumer packaged goods companies and a broad category of miscellaneous industries. How much …Continue Reading

Customer Service As A Competitive Differentiator

Filed in Blog, Call Centers, Customer Service, Hospitality by on January 17, 2013 0 Comments
Customer Service As A Competitive Differentiator

Customer service is the backbone, the foundation and the ultimate core of any business. Exceptional customer service skills enable a company to exceed the customer’s expectations for every interaction. In an age where client service seems to be “out of style,” it is more important than ever that company associates/sales representatives create connections that cultivate …Continue Reading