Tag: Competition

The Key To Uber’s Longevity Is Driver Loyalty

The Key To Uber’s Longevity Is Driver Loyalty

Uber was founded in 2009. Essentially, it is a software company providing a service: an efficient and user-friendly way of transporting passengers from one place to another in an automobile.  Uber is an app – nothing more.   Without drivers and their cars, Uber would not be able to function. When Uber was founded, the company …Continue Reading

Have Your Own Staff Mystery Shop Your Competition

Filed in Blog, Customer Service, Hospitality by on July 11, 2012 0 Comments
Have Your Own Staff Mystery Shop Your Competition

Most large retail chains and restaurants employ mystery shoppers. These services can be helpful for evaluating if frontline associates are following proper procedures, being polite and treating customers in a professional manner. But while they can be wonderful measurement tools, they are not necessarily effective at improving the establishment’s processes or training programs. Getting your …Continue Reading

What is Your ‘Customer at Risk’ Ratio?

Filed in Blog, Customer Service, Hospitality by on June 27, 2012 0 Comments
What is Your ‘Customer at Risk’ Ratio?

Every company has a “customer at risk” score or ratio. Your “at risk” score is the percentage of customers who only frequent your store, restaurant, hotel, etc., out of convenience, not because they are loyal. Having a large number of customers who are not loyal is risky business. One of best ways to determine your …Continue Reading

Are You Too Busy for Customers?

Filed in Blog, Customer Service, Guest Blog by on May 7, 2012 0 Comments
Are You Too Busy for Customers?

Today I would like to share with you a guest blog post from Joe Rawlinson Here in Texas we have to get our cars inspected every year to make sure they are still safe to drive. One year I needed to get my wife’s car inspected so I returned to an auto shop that had …Continue Reading