Tag: common sense

Taking the Common Sense Out of Service

Filed in Blog, Customer Service, Hospitality by on May 6, 2014 0 Comments
Taking the Common Sense Out of Service

Delivering an exceptional customer experience has a great deal to do with common sense. Last week, I attended a business conference and stayed at a premier brand hotel chain lacking both good customer service and common sense. I called the hotel when I boarded the plane to request an early check-in and the person at …Continue Reading

When Technology and Common Sense Don’t Match

When Technology and Common Sense Don’t Match

Our company has been purchasing health insurance from the same provider for the last 10 years.  I’m in the customer retention business.  I counsel my clients on how to provide excellent customer service in order to get repeat business. So loyalty to my suppliers is also part of my ethic.  After all, it should be …Continue Reading

Sales and Common Sense

Filed in Blog, Personalizing Service by on October 3, 2012 0 Comments
Sales and Common Sense

Automobile manufacturers were one of the first industries to use e-commerce effectively. No longer did you have to go to the dealership to view the models, colors and all of the various options. You could now assemble the car of your dreams yourself! In today’s world, there are probably very few car buyers who don’t …Continue Reading