Tag: call centers

Listen up! 7 Tips to Improve the Call Center Interaction

Listen up! 7 Tips to Improve the Call Center Interaction

I was taught years ago the most important component in selling was listening.  Hear what your prospect has to say and respond instead of providing a laundry list of services that may not be needed.  The same concept applies to the call center:  listening is a critical skill. No one contacts a call center just …Continue Reading

Remind Customers of Your Commitment to Customer Satisfaction

Remind Customers of Your Commitment to Customer Satisfaction

We’re celebrating Customer Service Week.  One important objective is to demonstrate your organization’s commitment to customer satisfaction. The following recommendations will assist in this effort. Follow-up Let’s begin at the beginning with the basics: follow-up.  How many times does a customer wait for a call back, that package to be delivered, or the technician to …Continue Reading

Thank Other Departments for Their Support

Filed in Blog, Customer Service, Hospitality by on October 10, 2013 0 Comments
Thank Other Departments for Their Support

We’re celebrating Customer Service Week.  A highlighted critical objective is to thank other departments for their support. The following recommendations will assist in this effort. Keep Records Think about the company receptionist who transfers miss-directed calls from a disgruntled customer to the right department, the person in logistics who always has the answers to the …Continue Reading