Tag: call centers

What are some traits of the best customer service agents?

What are some traits of the best customer service agents?

Hiring a Welcomer for your call center is ideal and there are certain traits all Welcomers have.  Find out what some of the traits are of the best customer service agents. Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement! Providing excellent customer service is key …Continue Reading

Coaching Call Center Reps For Success

Coaching Call Center Reps For Success

Welcomers make more than great call center agents, they also excel in leadership positions.  A Welcomer as a leader or coach will encourage all call center representatives to be more welcoming, this video gives you tips on how to coach your agents for success. Watch our Welcomer Tip of the Month to find out some …Continue Reading

What is the goal of every call center interaction?

What is the goal of every call center interaction?

Every customer interaction is different; each customer has their own needs and wants.  However, Welcomers have one goal in mind as they connect with customers.  Watch as this natural born Welcomer tells us what their goal for every interaction with a customer is. Watch our Welcomer Tip of the Month to find out some quick …Continue Reading

Screening for Writing Ability in Call Centers

Screening for Writing Ability in Call Centers

When e-mail emerged as a new option for consumers to communicate with companies, everyone knew the volume of e-mails would grow. After all, in an extra busy, online-centered world, fewer people are willing to wait on hold for the next available representative. What many call center leaders were not ready for, however, was the unbelievable …Continue Reading

Welcomers Make The Best Managers

Welcomers Make The Best Managers

A Welcomer isn’t just good at building relationships with your consumers, they also make incredible leaders and managers.  Having a Welcomer in a management role in your business will encourage team members to act and think like Welcomers.  Since a Welcomer naturally wants to help others, they are natural leaders who make an effort to …Continue Reading