Tag: Call Center Week

How Much Is A Good Customer Service Representative Worth?

Filed in Blog, Customer Service, Hospitality by on September 26, 2012 0 Comments
How Much Is A Good Customer Service Representative Worth?

October 1st through the 5th is National Customer Service Week. It was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992 John Kressaty, ICSA Past President says, “There are two main purposes of National Customer Service Week. It lets you recognize the job …Continue Reading

Which is the best month of the year to reward your customers via a “Customer Appreciation Month?”

Which is the best month of the year to reward your customers via a “Customer Appreciation Month?”

More and more businesses are establishing a “Customer Appreciation Month” to reward patrons for their business. Some of these include providing discounts off of purchases, free desserts or gift wrapping, customer only raffles or reward cards for purchases that can be used to select prizes on a company website. While the intentions of these programs …Continue Reading