Tag: call center training

Listen up! 7 Tips to Improve the Call Center Interaction

Listen up! 7 Tips to Improve the Call Center Interaction

I was taught years ago the most important component in selling was listening.  Hear what your prospect has to say and respond instead of providing a laundry list of services that may not be needed.  The same concept applies to the call center:  listening is a critical skill. No one contacts a call center just …Continue Reading

7 Tips For Improving Call Center Training

7 Tips For Improving Call Center Training

“There’s always room for improvement,” is how the saying goes.  If you think this is true of your call center training, then these 7 tips will be helpful to you: 1. Have the right people training your employees: Your trainers should be experts in the subject matter.  Ideally, they should have been an agent themselves.  …Continue Reading