Tag: call center tips

Listen up! 7 Tips to Improve the Call Center Interaction

Listen up! 7 Tips to Improve the Call Center Interaction

I was taught years ago the most important component in selling was listening.  Hear what your prospect has to say and respond instead of providing a laundry list of services that may not be needed.  The same concept applies to the call center:  listening is a critical skill. No one contacts a call center just …Continue Reading