Tag: call center technology

Ask A CX Expert: Call Center Automation [Video]

Ask A CX Expert: Call Center Automation [Video]

This week our #CXExpert is discussing automation and the use of artificial intelligence software in call center environments. What do you all think? Would AI be an added value in call centers?

Why is there no “Customer” in CRM?

Why is there no “Customer” in CRM?

Executives think that because CRM means Customer Relationship Management that it was created to help the customer get more personalized service; quite the contrary.  CRM is a system used primarily for managing a company’s interactions with current and future patrons. Wikipedia defines CRM as technology that organizes, automates, and synchronizes sales, marketing, customer service and …Continue Reading