Tag: call center coaching

Call center coaching in disguise

Filed in Blog, Call Centers, Customer Service by on April 16, 2013 0 Comments
Call center coaching in disguise

Call center coaching revolves around delivering the message effectively to your agents.  Tired of one-on-one meetings with your representatives to deliver feedback?  How about a different plan to get your point across by providing “weekly tips.” These are short emails that include information and instruction on a particular topic. How to get started with your …Continue Reading