Tag: budget cuts

Is Good Customer Service Really a Good Investment?

Filed in Blog, Customer Service, Hospitality by on July 19, 2013 0 Comments
Is Good Customer Service Really a Good Investment?

MSN Money recently published an on-line article highlighting those companies who were named to their Customer Service Hall of Fame. The research establishing these ratings clearly suggests that investing in customer service does pay off. Too frequently customer service efforts fall into the category of fire-fighting instead of fire-prevention. When companies consistently trim those programs …Continue Reading