Tag: b2c

Retail Can Learn Valuable Lessons from B-to-B

Retail Can Learn Valuable Lessons from B-to-B

I began my career at ADP, the largest payroll processing company in the world. Our customers were not consumers, but other businesses. We had a large sales force spending long hours to acquire new accounts.  Immediately after a client signed on we had internal meetings to learn everything about the newest customer; its business history, …Continue Reading

Cost Cutting Can Be A Leading Indicator of Unhappy Customers

Filed in Blog, Customer Service by on October 31, 2012 0 Comments
Cost Cutting Can Be A Leading Indicator of Unhappy Customers

Many years ago, before I started my own business, I worked for a Fortune 100 company.  I had started as an account executive, ran a large contact center, was promoted to General Manager, and subsequently to VP of Customer Service and Client Retention. I learned many things over the years, but one of my most …Continue Reading