Tag: Associates

Interacting With Angry Customers – Practical Tips For Any Associate

Interacting With Angry Customers – Practical Tips For Any Associate

No one likes to deal with angry people. It’s not fun in your personal life and it is certainly unpleasant when you are a frontline associate dealing with an angry customer. While most customers may know that you are not personally at fault as an associate, you do represent the company and often bear the …Continue Reading

Making A Difference: The Little Things Count

Making A Difference:  The Little Things Count

Years ago, one of my clients made special arrangements for vendor partners and company associates from out of town to stay at a small boutique hotel in San Francisco. I do a great deal of traveling, but can still vividly remember the experience of driving up to the hotel for the first time, having the …Continue Reading