Tag: angry customer

Appeasing UPSET Customers

Filed in Blog, Customer Service, Hospitality by on October 2, 2013 0 Comments
Appeasing UPSET Customers

Whenever I conduct a webinar, speech or workshop, I am always asked the question:  “What’s the best way to handle a customer who is really upset and demanding, especially when some of their demands seem totally unreasonable?” I have found that acknowledging anger is a great first step. By saying to the customer, “I hear …Continue Reading