Tag: analytics

Using Big Data and Analytics to Make Better Decisions

Filed in Blog, Customer Service by on June 9, 2014 0 Comments
Using Big Data and Analytics to Make Better Decisions

Today I am delighted to share a guest post by Bob Thompson, author of Hooked on Customers. What makes big data most interesting to me is the new types of information such as website clickstream data, social media posts, video surveillance feeds, and even sensor data from consumer products. These new forms of data definitely …Continue Reading