Tag: active listening

Listening For Emotions Is Equally Important As Listening For the Question

Filed in Blog, Customer Service by on October 17, 2012 0 Comments
Listening For Emotions Is Equally Important As Listening For the Question

Of all the business courses I took in my lifetime, the one that I found most useful was a session on active listening. In order to build customer loyalty, company associates need to build a connection and a relationship with customers. One of the best ways to show customers that you see them as a …Continue Reading

The 8 Goals Of All Customer Interactions

The 8 Goals Of All Customer Interactions

When consumers interact with a company representative, they have certain expectations.  They expect the associate to… Answer their question or respond to their concern Be knowledgeable, respectful and professional Extend appreciation to them for being a customer In most cases, companies do a good job of meeting these basic goals. However, while meeting the above …Continue Reading