Tag: active listening

8 Ways to Pay Attention to Customers

8 Ways to Pay Attention to Customers

People like to feel and be in control. That thought is not necessarily articulated but when a customer is not in control, he or she is not happy. How can your associates create happy customers?  Give the customer your full and complete attention. It’s not sufficient that your associates think they are giving their full …Continue Reading

Listening: Giving the Customer Control

Listening:  Giving the Customer Control

Listening patiently to a customer gives them a feeling of control. Customers want to know they are uniquely important and their specific needs are being attended to. They don’t want to feel trapped because you are trying to sell them something. After all, selling is not about offering customers a long list of inventory, but …Continue Reading

Listen up! 7 Tips to Improve the Call Center Interaction

Listen up! 7 Tips to Improve the Call Center Interaction

I was taught years ago the most important component in selling was listening.  Hear what your prospect has to say and respond instead of providing a laundry list of services that may not be needed.  The same concept applies to the call center:  listening is a critical skill. No one contacts a call center just …Continue Reading

5 Tips For Building Trust

Filed in Blog, Customer Service by on February 5, 2014 0 Comments
5 Tips For Building Trust

Trust is the most important ingredient for building customer loyalty. Without it, any relationship, whether personal or business, will not flourish. When trust is broken, customer loyalty is lost and rarely can be reincarnated. Here are 5 tips for building trust in customer service: Active listening  – When interacting with a customer, listening for and …Continue Reading

How Can Magic Phrases Help Secure Repeat Business

Filed in Blog, Customer Service, Personalizing Service by on November 6, 2013 0 Comments
How Can Magic Phrases Help Secure Repeat Business

All of us of a certain age remember that great show, “You Bet Your Life,” hosted by Groucho Marx.  Any contestant who mentioned the magic word of the day would be rewarded a bonus, complete with a rubber duck falling from the ceiling celebrating the moment.  The prize was $100; worth a lot then and …Continue Reading