Tag: 2020 cx trends

2020 Customer Experience (CX) Trends

Filed in Blog, Customer Experience, Customer Service by on December 3, 2019 0 Comments
2020 Customer Experience (CX) Trends

Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human touch our customers and our employees are vulnerable to poaching. Keeping abreast of the following nine trends being monitored by The Center For Client Retention (TCFCR) will help your business thrive in 2020 and beyond. An Engaged Workforce Delivers …Continue Reading